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FAQs
✨ Frequently Asked Questions ✨
💬 Got a question? We're here for you!
📅 Customer Service: Sunday–Friday, 8:30 AM – 6:30 PM
⏱️ Average reply time: 1 hour
📲 Email / WhatsApp: roeea2@gmail.com
🚚 What is the shipping time?
Orders are processed within 2–3 business days.
Shipping usually takes 7–14 days (average: 10 days).
You'll get tracking info via email 📧.
Closer to delivery, you’ll receive an SMS to pick your preferred pickup point, or we’ll send it to the nearest one to your address.
📏 How do I choose the right size?
Each product includes a size guide:
🧵 Click to view Size Guide
📐 Full Size Chart
Select your size based on your bust and waist measurements.
🇮🇱 Do you ship to Israel?
Absolutely! We're based in Israel and ship globally 🌍
✨ Shipping in Israel is FREE and arrives as close as possible to your doorstep.
🎁 How can I benefit from your special deals?
💸 Our cart is smart and applies discounts automatically!
🛒 Smart Cart & Auto Discounts
You can also enter promo codes at checkout — some stack with ongoing deals!
🧾 Where to enter your coupon code
💳 Can I pay with a credit card?
Of course! On the checkout page, scroll to the "Payment" section.
Credit Card Checkout Example
We accept Visa, MasterCard, Isracard, Amex, Bit, Google Pay & Apple Pay 🧡
🔎 How can I track my shipment?
Paste your tracking number on 17TRACK to see your delivery status 🚚
You can also check with:
• Israel Customs
• Israel Post
📦 Can I cancel after receiving the item?
Yes! You can cancel your order within 14 days of receiving it 🗓️
• Faulty item? Immediate refund guaranteed.
• Not the right fit? Refund issued once we receive proof the item was returned.
❓ Got more questions?
No problem! Contact us anytime 💬
📧 Email: roeea2@gmail.com
📱 WhatsApp: 0542345222